Shipping and returns at MXlabs
Your satisfaction is our priority at MXlabs. Here's everything you need to know about shipping your E-Moto Parts and our returns process. We're committed to ensuring your parts arrive safely and that you're happy with your purchase.
Our shipping promise
At MXlabs, we understand the importance of receiving your E-Moto Parts in perfect condition. We take extra care in packaging your order to ensure it arrives safely and undamaged. Rest assured that your parts are protected during transit.
Easy returns and complaints
If you're not completely satisfied with your E-Moto Parts, we're here to help. You can either request a refund or file a complaint to receive a discount on your next order. Please contact us at [[email]] or call us at [[phonenumber]] to initiate the process.
Postage times
Delivery times may vary depending on the specific product and your location in Australia. Generally, you can expect your order to arrive within 5 to 25 business days. We appreciate your patience.
Return postage
Please note that customers are responsible for paying the return postage costs when returning an item to MXlabs. We recommend using a trackable shipping method to ensure the safe return of your parts to our Melbourne location.